At Bagtimes, we sincerely hope you’re happy with each and every purchase. If not, we’d love to make things right by accepting a return for eligible items.

You may return your order within 30 days, The refund amount is 100% of the price of the goods.

The packing and return shipping costs to our warehouse are the responsibility of the customer, and we recommend that all return shipments be insured. All returns must be in new condition and the original packaging. All returns require pre-authorization. To request a pre-authorized return, please contact us using the contact information below, see below for return exceptions.

Returns are not accepted for:

• Products without the original packaging or not in their original condition

• Custom orders, including those that are made-to-order or customized to your specifications